Q1. How do one place an order?

Anyone can either purchase the server service provided by Net Host India online or by asking a salesperson to get in touch with them.

Q2. What methods of payment are ok?

Net Host accepts credit cards, check and bank wire. The customer can get invoiced before the server goes online, and then each month thereafter.

Q3. Can I have Root Control (Super User Access)?

Yes, Net Host allows you to have complete "root" access on your server and add as many domains as you like. You can install any software as you like on your server without restriction and can resell services at any rate you like.

Q4. Will Net Host monitor my server?

Net Host through its detailed web-based reporting abilities can help you to monitor the performance at the site and server levels in real time. This can help you to allocate your server resources more effectively and measure the effectiveness of your website’s design.

Q5. What is your policy on bandwidth?

There are no bandwidth restrictions. If you exceed your plan for a month, you will be charged as per plan. You can also upgrade your bandwidth at the beginning of the next billing period to avoid being overcharged. The bandwidth is calculated from invoice to invoice. Bandwidth upgrades may be requested by contacting info@nethostindia.com.

Q6. How is bandwidth measured?

Bandwidth usage is measured from samples taken at the switch. You can access our website to give you idea of the total bandwidth used by your server to date as measured at the switch.

Q7. How do I upgrade my bandwidth? Is there an upgrade fee?

All bandwidth upgrades are done with no setup fee, only the incremental monthly pricing applies. To upgrade your bandwidth please contact info@nethost.com.

Q8. What software is included with Windows 2000 servers?

Windows2000 server comes with a standard installation of Windows 2000 which includes IIS5.0 and Service Pack 1. You will have administration access to the server through Terminal Services. As with all our server offerings, you will have root control and can install any additional software you like on your server (database, e-commerce, etc).

Q9. Will my server have a web-based control panel?

All Unix servers (Linux/FreeBSD) have a software called "Webmin" installed at no additional cost. Webmin is a browser-based program that allows for point and click administration to add domains, mail, FTP, DNS and perform other administration, all through a web based interface. Net Host does not provide any additional interface for Window 2000 servers.

Q10. What are the common software applications available with Unix (Linux, FreeBSD, Solaris) servers?

All Unix systems (Linux, FreeBSD) will have the Apache, Sendmail, Bind, and Perl software pre-installed. While Apache is the web serving software of Linux, provides initial configurations for your server free for the first 5 domains. In addition, we can provide configuration instructions if you would like to learn how to add domains on your own. You can add as many domains as you like on your new server.

Sendmail is the server's mail software that allows setting up of e-mail accounts, forwarding of e-mails, and can add as many accounts as you like. Net Host support can assist in configuring Sendmail to accommodate your email needs. Bind is the server's DNS software, that can used free for the first 5 domains, and at a predetermined price thereafter per month. Net Host can also configure your server to run its own DNS name servers at no additional cost. The advantage of having own DNS is that you can add unlimited domains to your name server any time at no additional cost, making it a good option if customers to buy who are hosting a number of domains. Perl is a standard scripting language that allows to program CGIS and system administration scripts and is available free with the standard install of RedHat Linux.

Q11. What other softwares will Net Host install on my server?

Net Host will install Frontpage98/2000 Extensions and PHP4, as well as modules you need. If you need assistance with installing SQL software, it will also be installed at no additional cost (Unix only - MySQL, PostgreSQL, MSQL). If you would like to run MS-SQL on your NT or Windows 2000 server, you may send us the CD-ROMs and we will place these files on the server so that you can remotely install the program. The customer will be responsible for installing/performing MS-SQL configurations.

Q12. Will Net Host Install SSL (Secure Socket Layer) on my server?

Open SSL is pre-installed on all UNIX systems (Linux, FreeBSD). Windows 2000 systems also are pre-configured for SSL capability. You will need a certificate for each domain that you need secured. If you do not have a certificate you can easily purchase a Verisign 40bit or 128bit encryption certificate through nethost.

Q13. Can I create mail accounts on my server? What software is included for mail?

All Unix (Linux, Free BSD) servers will have a software called Sendmail installed at no additional cost. You can create as many email accounts as you like and setup up auto-responders, forwarding, aliasing, and any other mail services you require using Sendmail. Net Host will assist with configuration of first 5 mail domains and answer any questions about Sendmail at no additional cost.

For Windows 2000 servers, Net Host will install a cost-effective software that has low server resource demands, and is an easy-to-use mail solution for NT and Windows 2000. The software will help in setting up mail accounts and check mail through a Web browser. You are welcome to install any additional mail software you like on your NT or Windows 2000 server.

Q14. Will you install SSH?

Yes, we install openSSH by default on all Linux and FreeBSD systems. We can install it on Solaris servers on request.

Q15. Will Server-Side Includes (SSI) be activated on my server?

SSI can be turned on at no additional cost.

Q16. What is the difference between SCSI and EIDE?

The primary difference is that SCSI (Small Computer System Interface) has a processor built into the drive which allows for faster read / writes. The EIDE (Enhanced IDE) drives rely on the CPU. SCSI is the recommended option if you are planning to run a database. EIDE is suitable for standard web serving.

Q17. Do you provide load-balancing solutions?

Net Host offers a hardware (switch) based load-balancing solution to accomodate high availability server clusters.

Q18. Can I have one or more servers linked together for private communications?

Yes, Net Host offers a service called "PrivateNet". With PrivateNet each of your servers will be connected to a private switch via 100Mb Ethernet cards. They will also be connected via a second set of 100Mb Ethernet cards to a switch which gives access to the public Internet. PrivateNet prevents traffic from travelling over a public port, eliminates bandwidth costs for traffic between servers, and provides higher security for communication between servers.

Q19. What tape backup solutions do you offer?

Tape Backup solutions may be added to any server configuration by the addition of a SCSI DAT tape drive. For servers configured with tape drives, full tape backup services are available on a daily or weekly basis, both with e-mail notification. For backup scheduling on Windows 2000 systems please contact us.

Net Host Managed Hosting offers standard AA/BB tape rotation on a weekly or monthly basis. This service can be used in conjunction with our tape backup service or we can rotate tapes that you back-up remotely. All tapes are stored in our off-site, fire-safe, secured facility. Tape rotation is performed late Sunday evenings unless otherwise specified.

Q20. What is Name Based Hosting? Do I need an IP for each domain on my server?

Name based hosting is a method used to allow a server to host multiple domains with only one IP address. You do not need an IP address for each site; in fact, you only need one IP for the entire server. Name based hosting does not affect the performance or appearance of the domains hosted. It's also a good way to economize on IP usage.

Q21. How do I add additional IPs? Is there an upgrade fee?

IP addresses may be added as per IP address per month and can be added at any time by submitting a support request.

Q22. Does Net Host provide DNS service? Can I have my own DNS name servers configured?

You can use our DNS name servers at no cost. If you prefer, we can configure your server to run its own DNS at no additional cost. You can then add as many domains as you like. If you would like your own name servers, please note that you will have to register the name servers at here. The registration process can take from 7 to 10 business days. We recommend that you use Net Host name servers for the first month while yours are being configured and registered.

Q23. Can I use Net Host as my secondary DNS?

Yes, you can use Net Host for your secondary name server. This service is available at no cost. You may request this service by contacting support@nethost.com. Please reference your customer number and server number.

Q24. What security measures are taken at Net Host?

Net Host takes security very seriously. Every precaution is taken to ensure that absolutely no one has access to your server other than our technical staff. Passkeys and video surveillance ensure that your server is safe and secure. We do not monitor content and do not release customer profiles or disseminate customer information.

Q25. Does Net Host offer any firewall solutions?

Net Host offers a variety of managed firewall solutions in a variety of ranges.